A purchase may be returned within 30 days as long as it is still in "sellable condition" which means that the item should be unworn (aside from trying it on), unwashed, and devoid of any stains, scuffs, tears, pet hair or strange odors. Returns are credited to the original payment method. Proof of purchase required.
Non-returnable items include: Load-bearing climbing equipment, such as harnesses, carabiners or webbing, gift cards, and food items.
We stand behind the products we sell. If there is a problem with an item that you have purchased from us please let us know.
If the problem occurs during the manufacturer’s warranty period and you have purchased the item from us we will process your warranty and cover shipping from LO to the manufacturer or replace the item from stock at our discretion. Labor fees may be charged depending on the scope of the issue.
If you need help with a warranty on an item not purchased from us but made by one of the companies we stock product from, we will be happy to help you through the process for a $15 processing fee and all applicable shipping. Labor associated with warranty issues stemming from purchases NOT made at LO will be charged according to our current service pricing.